About
Dynamic and detail-oriented professional with over 6 years of experience in pre-sales, CRM management, and client onboarding. Proven track record in driving product adoption, enhancing client satisfaction, and supporting business growth through impactful presentations and cross-functional collaboration. Expertise spans B2B pre-sales, technical support, and financial operations, consistently delivering solutions that improve efficiency and user experience.
Education
Gujarat Secondary and Higher Secondary Education Board
High School Diploma
General Studies
KSV University
→
Bachelor
Computer Applications
Work
On2cook PVT LTD
|CUSTOMER EXPERIENCE (Pre sales)
Ahmedabad, Gujarat, India
→
Petpooja
|Sr. Merchant Trainer & Support Executive
Ahmedabad, Gujarat, India
→
Summary
Leads merchant training and support initiatives, driving client adoption and satisfaction for a leading POS software provider by delivering comprehensive product demonstrations and efficient support.
Highlights
Onboarded and trained over 150 diverse clients, including key accounts like Gwalia Sweets, United Farmers Creamery, and Biggies Burger, ensuring successful product adoption and utilization.
Delivered comprehensive virtual and onsite product demonstrations across critical modules such as Payroll and Kharcha, enhancing user proficiency and engagement.
Managed high-volume support tickets and successfully reduced escalations by 40% through proactive problem-solving and efficient resolution strategies.
Collaborated cross-functionally with the product development team to facilitate the successful rollout of new features to the merchant base, improving product functionality and user experience.
Tata Consultancy Services
|Associate (CITI Bank UAE Project)
Ahmedabad, Gujarat, India
→
Summary
Processed critical financial transactions and reconciliations for the CITI Bank UAE Project, ensuring compliance and accuracy within banking operations.
Highlights
Processed a high volume of complex financial transactions, including BCNR and Nostro reconciliations, maintaining data integrity for CITI Bank UAE.
Utilized specialized banking tools such as FLEXCUBE, STARS, and FTS to streamline operations and enhance processing efficiency.
Ensured stringent compliance with international banking standards, significantly reducing processing errors and maintaining operational excellence.
Mangalam InfoTech
|Associate (Medical Billing Dept.)
Ahmedabad, Gujarat, India
→
Summary
Managed backend billing and data processing for the Medical Billing Department, ensuring high accuracy in claims and record reviews.
Highlights
Managed comprehensive backend billing and data processing operations within the DPDC department, ensuring timely and accurate financial workflows.
Maintained 98% accuracy in medical record reviews and claim processing, significantly minimizing errors and optimizing revenue cycles.
Languages
Hindi
Gujarati
English
Marathi
Interests
Hobbies
Reading, Cooking, Dancing, Writing.
Skills
Sales & Client Relations
B2B Pre-Sales Support, Client Onboarding, Product Demonstrations, Stakeholder Communication, Escalation Handling, Client Satisfaction.
CRM & Support
CRM Software, Zoho, HubSpot, Technical Support, Remote Support, Documentation, Reporting.
Financial Operations
Banking & Financial Operations, Financial Transactions, Reconciliations, Medical Billing, Claim Processing, Data Processing.
Software & Tools
MS Office, Flexcube, STARS, TLM, FTS.